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Refund Policy

Last updated: 10/3/2026

1. In short

  • SaaS subscriptions: cancel whenever you want and you won't be charged again.
  • Billing errors: we refund the full amount.
  • Ready-made software and custom projects: as set out in the signed proposal.

2. SaaS subscriptions

  • When you cancel, you keep access until the end of the paid period. We don't refund periods already started, fully or partially, except as stated in this policy or required by law.
  • First payment (7-day guarantee): If you subscribe to a SaaS plan for the first time and are not satisfied, you may request a full refund of your first payment within the first seven (7) calendar days after the purchase date. This guarantee applies only once per client or company and will be void if the user has consumed more than 20% of the plan's usage quota, has performed bulk data exports, or has violated the Terms of Sale.
  • Consumers: if you're a consumer and the law in your country gives you the right to withdraw from an online purchase, we'll honor it on the terms that law sets.

3. Charges made in error

If you were charged twice, charged the wrong amount, or charged after canceling, we refund the full difference.

4. Ready-made software and custom projects

Refunds are governed by the proposal or contract. As a general rule:

  • work already performed and licenses already delivered are non-refundable;
  • advance payments for work that hasn't started are refunded proportionally.

5. How to request a refund

Write to support@redshoe.dev from the email address linked to your purchase, with the invoice or order number and the reason.

  • We reply within 5 business days.
  • If the refund is approved, we issue it to the original payment method within 15 business days. How long it takes to show up depends on your bank.
  • Refunds of cryptocurrency payments (USDT): If a refund is approved for a transaction paid in USDT or through Binance, the refund will be issued at the original nominal value in US dollars (USD), converted to USDT at the market rate at the time the refund is processed, with the blockchain network transaction fees (gas fees) deducted in full.

6. Before a chargeback

If you have any discrepancy with a charge, please contact us at support@redshoe.dev before filing a claim or chargeback with your bank. Most issues are resolved quickly directly with our team.

The filing of an unjustified or fraudulent bank chargeback will result in the immediate suspension of your account and of access to the linked SaaS services or licenses. In the case of unfounded disputes, we reserve the right to pass on to the client an administrative fee equal to the processing costs and penalties imposed on us by the payment processor (Stripe or the issuing bank).

7. Language

This policy is available in Spanish and English. If there is any discrepancy, conflict, or difference in interpretation between the two versions, the English version prevails and governs for all purposes.

8. Contact

support@redshoe.dev. This policy is part of the Terms of Sale.