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Terms of Sale

Last updated: 10/3/2026

These terms apply to anything you buy from or contract with Redshoe LLC ("RedShoe," "we," or "us"), a limited liability company organized in the State of New Mexico, United States, with its registered address at 209 MOUNTAIN ROAD PL NE, STE H, ALBUQUERQUE, NM 87110: subscriptions to our SaaS products, licenses for ready-made software, and, as a complement, custom development projects. If we sign a specific proposal or contract with you, that document prevails over these terms for whatever it covers.

1. How purchasing works today

Until online payments are enabled, every purchase starts with a request from the store or the contact form. We send you a written proposal or invoice, and the purchase is confirmed once you accept it and payment is recorded as agreed.

Once online payments are enabled, SaaS subscriptions can be purchased directly in our store (redshoe.dev/en/store), and the purchase is confirmed when our payment provider, Stripe, approves the charge.

2. What we sell

  • SaaS: cloud services you use through a subscription, within the limits of the plan you choose.
  • Ready-made software: systems we install for you under license, such as our rent-a-car management system. These are not SaaS: scope, installation, support, and price are defined in the proposal.
  • Custom development: projects we build to your needs, with scope, deliverables, timeline, and price defined in the proposal.

3. Prices and taxes

  • Prices are in US dollars (USD).
  • SaaS plan prices are public, fixed, and the same in every country. They vary only by plan and its limits.
  • Ready-made software and custom projects are quoted individually.
  • If you pay online, applicable taxes are calculated at checkout through Stripe. If you pay by other means, taxes are shown on the invoice.
  • We may change SaaS plan prices. If you have an active subscription, we'll notify you at least 30 days in advance, and the change will apply from your next renewal.

4. SaaS subscriptions

  • Billing period: monthly or yearly, depending on the plan.
  • Renewal: subscriptions renew automatically at the end of each period unless you cancel before then.
  • Cancellation: you can cancel at any time. You keep access until the end of the period already paid, and you won't be charged for the next one.
  • Access: we send your credentials to the email address you gave us. You're responsible for keeping them confidential and for activity on your account.
  • Plan changes: you can upgrade or downgrade.
  • Limits: each plan has published usage limits. If you consistently exceed them, we'll suggest the right plan.

5. Payment

  • Online: by card or another method available through Stripe.
  • Other means: bank transfer, international transfers, USDT payments through Binance, or Remitly.
  • Cryptocurrency payments (USDT/Binance): any payment made in cryptocurrency will be credited at the net amount received in our wallet in USD/USDT. Blockchain network transaction fees (gas fees) and intermediary commissions are borne exclusively by the client.

If a payment doesn't go through, we'll let you know. If it's still outstanding after 7 days, we may suspend the service until it's settled.

6. Availability and support

We make reasonable efforts to keep SaaS services available and working well, but we don't guarantee uninterrupted availability unless we sign a service level agreement (SLA) with you. We may perform scheduled maintenance, which we'll try to announce in advance.

Support is received at support@redshoe.dev, 24 hours a day, 7 days a week. Estimated response times are 24 to 48 business hours (Monday to Friday), unless a priority service level agreement (SLA) is agreed in writing.

7. Your data

The data you upload to a SaaS service is yours. We process it only to provide the service, under the Privacy Policy and, if you need one, a data processing agreement.

When your subscription ends, you can export your data for 30 days. After that, we'll securely delete it, unless the law requires us to keep it.

8. Acceptable use

You may not use our services for illegal activities, to send spam, to breach third-party systems, or to resell the service without authorization. We may suspend an account that does, and we'll notify you whenever possible.

You represent and warrant that neither you, nor your affiliates, nor the authorized users of your account appear on any list of restricted persons or entities of the United States Government (including the OFAC lists), or are located in countries or regions subject to comprehensive US embargoes. You agree to comply with all United States export control laws and regulations (EAR).

9. Intellectual property

Our products, their code, and their brand remain ours. A subscription or license gives you the right to use them, not to own them. For custom projects, ownership of what we build is defined in the proposal.

10. Warranties, indemnification, and liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES AND SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Indemnification: You agree to defend, indemnify, and hold harmless RedShoe, its directors, employees, and affiliates from and against any claim, demand, damage, loss, cost, or expense (including reasonable attorneys' fees) arising from: (a) the data or content you upload or process on our systems; (b) your misuse of the services; or (c) your breach of these terms or of applicable law.

Limitation of liability: To the extent permitted by law:

  • we are not liable for indirect, punitive, incidental, or special damages, lost profits, or loss of data, revenue, or business reputation;
  • our total aggregate liability to you for any claim arising out of or relating to these terms or the services is limited to the total amount actually paid by you to RedShoe in the twelve (12) months before the event giving rise to the liability.

11. Termination

  • You can end your subscription by canceling it.
  • We may end it if you seriously breach these terms, or if you don't pay after we've notified you.
  • If we decide to discontinue a SaaS product, we'll give you at least 90 days' notice and access to export your data.

12. Refunds

Refunds are governed by the Refund Policy.

13. Governing law

These terms will be governed by and construed in accordance with the laws of the State of New Mexico and the federal laws of the United States, without giving effect to their conflict-of-laws principles or to the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute or claim arising out of or relating to these terms or the services will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in English or Spanish. The seat of arbitration will be Bernalillo County, New Mexico, or remotely/virtually if both parties agree.

Class action waiver: YOU AGREE THAT ANY CLAIM MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

14. Language

These terms are available in Spanish and English. If there is any discrepancy, conflict, or difference in interpretation between the two versions, the English version prevails and governs for all purposes.

15. Contact

Sales: sales@redshoe.dev
Support: support@redshoe.dev